Frequently asked questions
About Shop
Testers are even more discounted than the fancy boxed versions and are great if you don’t have a need for the fancy box. Testers are 100% authentic, fresh and completely full just like the original fragrance, however they are meant for the counter in a department store. Testers often come in a plain white box but sometimes they do not have a cap or a box. The savings on the packaging means you save even more!
Arrives in 3-6 business days depending on courier.
We ship via PosLaju, DHL, J&T and most local couriers.
We ship via PosLaju, DHL, J&T and most local couriers.
Unfortunately we only cater and ship to our local East & west Malaysian market.
In the unlikely event you are missing an item from your order, please contact us at goldenperfumesoff@gmail.com immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
1) Your order number.
2) The name of the item you did not receive.
Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
Yes, all our perfumes are 100% Genuine straight from authorized distributors. We hate fakes as much as you do!!
All other things being equal, perfumes evaporate more rapidly from dry skin, so the best way to make fragrance last longer is to use a relatively heavy body lotion or cream. Some people like to buy the “matching” cream for their fragrance, but you can also use an unscented cream like Cetaphil, or try petroleum jelly or jojoba oil. You might also try a light mist to your hair or spray on your clothing, which is said to hold scent longer than skin.
"Essential oils are volatile, fragrant liquids extracted from plant leaves, bark, wood, stems, flowers, seeds, buds, roots, resins and petals, usually through steam distillation. In other words, they are raw materials that can be used to create perfumes. They are highly concentrated and apart from a few exceptions, should not be used directly on the skin, although they can be diluted in a carrier oil, such as jojoba, for such use.
Perfume oils are fragrance components, natural or synthetic, in an oily base rather than an alcohol base, and can be used directly on the skin."
Perfume oils are fragrance components, natural or synthetic, in an oily base rather than an alcohol base, and can be used directly on the skin."
Earned Beauty Pass Points that has expired will not be refunded..
Shopping with Sephora Malaysia is easy.
1. Log on to sephora.my or the Sephora Mobile App.
2. To add items to your cart, click on 'Add to Bag' with your desired quantity.
3. To review your items, click on the 'Bag' icon located at the upper right corner of the page.
4. Add in your preferred samples (available while stocks last) and if you have an applicable 'Promo Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
When you're ready to place your order: 5. Click on ‘Secure Checkout’ and your order summary will appear for your review.
6. Fill in your preferred Shipping Address, Shipping Method and Payment Option, then click on ‘Place Order’ to proceed with the payment.
You will receive a confirmation email shortly after you have successfully placed your order.
1. Log on to sephora.my or the Sephora Mobile App.
2. To add items to your cart, click on 'Add to Bag' with your desired quantity.
3. To review your items, click on the 'Bag' icon located at the upper right corner of the page.
4. Add in your preferred samples (available while stocks last) and if you have an applicable 'Promo Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
When you're ready to place your order: 5. Click on ‘Secure Checkout’ and your order summary will appear for your review.
6. Fill in your preferred Shipping Address, Shipping Method and Payment Option, then click on ‘Place Order’ to proceed with the payment.
You will receive a confirmation email shortly after you have successfully placed your order.
An order confirmation number is only generated for online orders - once you've successfully placed your order online or via the goldenperfumes.shop, you will receive an email containing the details of your order.
The order confirmation number begins with 'LX'
You can also track your order status via Orders if your order was made while signed in.
Did not receive your Order Confirmation?
Let us help you! Contact our Customer Service Team here.
About Shop
We know you love our products - we do too! Unfortunately, we do not allow bulk purchases and typically limit selected products to 2-6 pieces per item/variant/shade per customer. Products and samples are intended for personal and non-commercial use only.
In the event of a bulk purchase, Sephora reserves the right to:
- Conduct transaction verification processes relating to an order,
- Decline or cancel your order,
- Reduce the quantity of your order, and/or
- Terminate your account without prior notice..
In the event of a bulk purchase, Sephora reserves the right to:
- Conduct transaction verification processes relating to an order,
- Decline or cancel your order,
- Reduce the quantity of your order, and/or
- Terminate your account without prior notice..
"We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team so that we can make things better. Fill up our webform here and select the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.
Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
Please do not dispose of or throw away any of the items you're writing in about! Sephora may arrange to collect the product.
While we'd love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.
We accept the following payment options :
Credit Card - We accept Visa/Mastercard
PayPal - Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.
Atome - shop now and pay for your purchase later in three equal interest-free payments, due monthly. For more information, please visit https://www.atome.my.
Apple Pay - Apple Pay replaces your physical cards and cash with an easier, safer, more secure, and private payment method (only Mastercard and Visa Card Networks are supported with Apple Pay on Sephora at the moment).
Credit Card - We accept Visa/Mastercard
PayPal - Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.
Atome - shop now and pay for your purchase later in three equal interest-free payments, due monthly. For more information, please visit https://www.atome.my.
Apple Pay - Apple Pay replaces your physical cards and cash with an easier, safer, more secure, and private payment method (only Mastercard and Visa Card Networks are supported with Apple Pay on Sephora at the moment).
If you've experienced an allergic reaction with one of our products, please get in touch with our Customer Service Team here.
Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
- Your order number/ name of the store the item was purchased from;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced
Our Customer Service Team may also ask for:
- A full view photo of your store receipt (if applicable);
- Photos of the product; and
- Photos of the affected area
Since different skin types and conditions may react differently to our products and brands, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.
Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
- Your order number/ name of the store the item was purchased from;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced
Our Customer Service Team may also ask for:
- A full view photo of your store receipt (if applicable);
- Photos of the product; and
- Photos of the affected area
Since different skin types and conditions may react differently to our products and brands, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.
